Please enjoy this transcript of the Crown Yourself Podcast, with empathy leadership expert and master de-escalation strategist, Doug Noll [@douglasenoll] and, your host, transformational story coach, Kimberly Spencer (@Kimberly.Spencer)

Doug Noll is an internationally recognized empathy leadership expert, mediator, and peacemaker who teaches leaders how to resolve conflict and navigate high-emotion conversations with clarity and power.

A former trial lawyer of 22 years, Doug now specializes in emotional intelligence, leadership development, and de-escalation, helping individuals and organizations transform communication at every level.

He is the award-winning author of De-Escalate: How to Calm an Angry Person in 90 Seconds or Less, has been named one of the Best Lawyers in America, and serves as adjunct faculty at Pepperdine Law’s Straus Institute for Dispute Resolution.

Doug’s work bridges science, leadership, and humanity—empowering people to lead with connection, not contr...